Quality Assurance
Our Quality Assurance;
Due to products distribution worldwide, we have established a complete collection and circulation system throughout the country. The alliance includes farmers, agriculturalists, commodity traders, suppliers, exporters, manufacturers and transporters.
The sourced products are checked for quality and standards at the place of origin. Packing as per client requirement is done at the same point. We work on a strict Transparency / Traceability basis.
Quality Policy;
Our Quality Tolerance span across the procurement to the processing and shipping to our clients. We believe in working meticulously and stringently on a plan of action and providing a clear, time honored and a transparent account to our import clients and satisfying them thoroughly of their queries. A detailed step to step report right from the choice of the cultivation, procurement of the crop, specification of the incoming raw material, processing, sorting & packaging necessities are guarded by qualified and experienced hands and utmost care and co-operation for shipping is provided to buyer.
We follow 100% mandatory Traceability Plan that includes Procurement Plan, Storage, Processing, Containerization and Shipping. All required fumigation and other quality certification etc, are maintained as per the request of our clients and our internal corporate governance team..
Quality Methodology;
Every truck load of cargo that is received from production to warehouse is first checked with 10% sampling basis. Each truck report is seperately recorded and maintained and reported to quality control team before the truck load is approved for warehousing. A copy of the final quality control report of the truck load is given to the production team and the shipment team.
While off loading the truck, another fresh set of 10% sampling is done on random basis to re-verify the effectiveness of the first qc report. Here, we do the calibration of the two different 10% sampling done. The data is recorded and provided to the QC team. Corrective actions are taken if any major variation noticed from the first sampling process.
On a periodical basis, an independent surveyor is hired to do the third sampling and variations are identified between sampling process 1, 2, & 3.
Each lot of the truck lot is carefully marked with qc data and warehouse location data so the shipping team can match the requirement of the customer with the cargo available. Therefore, connecting the warehousing and shipping part of our process. This process enables us to track exactly which truck/production lot goes into which container and therefore the traceability from thereon..
How Gloogal Market handles your our quality assurance enquiry
Every enquiry reaching our export desk follows the same documented route, so buyers know exactly what happens between a first message and a sealed container. You send the product, quantity, target specification, destination port and preferred incoterm; we confirm producer availability, issue a formal offer with validity dates, and agree the inspection and payment terms before any goods are committed.
Sourcing is handled from our Nairobi operation, which keeps us close to producers, warehouses and the load port. Contract administration, buyer communication and documentation are coordinated from our Las Vegas office, so buyers in the Americas, Europe, Asia and the Middle East work within familiar business hours.
What we confirm before quoting
- Available tonnage, harvest or production window, and realistic first-shipment date.
- Specification tolerances the producer can hold consistently across repeat shipments.
- Packaging, marking and palletisation required by your import authority.
- Documentation set: invoice, packing list, bill of lading, certificate of origin, phytosanitary or health certificate where applicable.
- Inspection arrangement — SGS, Intertek, Bureau Veritas or a buyer-nominated surveyor.
Order process
- Enquiry and specification review, normally answered within one business day.
- Formal offer with price, incoterm, packaging, payment and validity period.
- Contract or purchase order signed, with proforma invoice issued.
- Payment terms confirmed — T/T, USDT, BTC or Escrow, as agreed in contract.
- Pre-shipment inspection, stuffing photographs, and container sealing.
- Shipment within 5 – 7 working days of payment confirmation, documents couriered on departure.
Quality, compliance and traceability
Goods are drawn from producers and warehouses we have inspected, sampled and approved. Retained samples are held against each lot so any post-arrival query can be checked against what actually shipped. Where a destination market imposes residue limits, fumigation rules or certification requirements, those are written into the contract rather than left to interpretation, and the relevant certificates travel with the documents.
Logistics and markets served
We quote FOB at the load port and CFR or CIF to your nominated destination, so you can compare against your own freight arrangements. Marine transit is typically 15 to 21 days port to port, with an express option under 15 days on selected lanes and air freight available for samples and high-value lots. Buyers regularly served include USA, Canada, United Kingdom, Europe, China, India, UAE, Turkey, Vietnam, Egypt, Libya, Israel and other markets worldwide.
For full detail, read our export procedures, quality assurance policy, shipping terms and return policy, or write to support@gloogalmarket.com.
Explore our products
Request a Our Quality Assurance Quote
Send your quantity, target specification, destination port and preferred incoterm — we reply with a formal offer and, where required, a sample or inspection plan.